Standard Terms and Conditions of Business

Revolution Digital undertakes to provide its clients with digital communication and related services of the very highest quality. Part of this commitment involves demonstrating transparency throughout our business processes and being clear about our standard business practices.

Definitions

'Revolution Digital' (our trading name), 'us', 'our', and 'we' refer to Revolution Digital Ltd; registered in England 7706001; registered office West Wing, The Bourne, Bourne End, Buckinghamshire, SL8 5NG, UK.
'Client' or 'you' is any individual or organisation which pays Revolution Digital in return for products or services.
'Writing' includes email to a valid Revolution Digital e-mail address, or standard post to our office address.

Proposals

Revolution Digital will provide a written proposal for all proposed work, including a work and invoice schedule; this is valid for four weeks from date of issue. If the client agrees to proceed with the work specified in the written proposal, the contract thereby formed shall be based solely on the contents of that written proposal unless specific variation is explicitly agreed in writing by both parties.

Work and invoice schedule

Once we receive your acceptance of our proposal in writing, we will start the work & invoice schedule either as specified in the proposal or as subsequently agreed otherwise. We undertake to publish the completed work on a testing server for you to inspect on time, provided that feedback time has not exceeded the planned schedule. Once the work is approved and payment for the final invoice is received, the completed work will be moved to the live web server and/or handed over to the client. The final invoice will not be delayed by a lack of content for any website, where the client is responsible for providing that content.

Web Hosting

Revolution Digital undertake to provide a durable website and email hosting service with 99% uptime. If we do not meet this guarantee during a particular calendar month, the hosting charge for the following month will be foregone. Payments must be paid in advance by bank transfer. Hosting charges may change according to size and bandwidth limits.

Changes in Project Scope

If at any time following acceptance of the proposal, you would like to change the specifications or other elements of the project, you must submit a written request specifying the changes to be made. Revolution Digital will evaluate each request and submit to you a written response within three working days following receipt.

We will include in our response a statement of the availability of personnel and resources, the effect the proposed changes will have on the price of the overall project and project delivery dates. This change in project scope will need to be agreed before work will commence.

Provision of Dependencies by Client

Sound project management identifies key dependencies without which other workstreams cannot proceed. Where the client has been allocated responsibility for such dependencies but fails to honour them on time, Revolution Digital cannot be held responsible for subsequent slippage of the timelines outlined in the proposal (or as subsequently amended in writing). Similarly if Revolution Digital is asked by the client to proceed with dependent workstreams in the absence of related dependencies (for example proceeding with a website build before the design has been signed off), Revolution retains the right to charge for the extra work often involved in doing so at our standard day rates.

Invoicing of additional work

Any work requested beyond the original specification in the agreed proposal will be invoiced at a schedule to be decided by Revolution Digital. Such invoices will not necessarily be dependent on the original invoicing schedule outlined in the original agreed proposal.

Browser Compatibility

Unless otherwise specified, all work done by Revolution Digital will be fully compatible with the following web browsers as a minimum: Microsoft Internet Explorer 7.0, Firefox 3.6, Chrome 13, Safari 5 and Opera 11.

Out of Hours work

Whilst we will make every effort to accommodate the needs of our clients, we do not guarantee to be able to honour requests made for work to be undertaken outside our normal office hours of 9am till 6pm Monday to Friday and such requests will incur higher charges than work requested within these normal office hours.

Quality Assurance

Revolution Digital undertakes to provide digital communications and related services to the highest standards and client feedback is a vital part of achieving that. Quality assurance is therefore a clearly defined phase of our workflow and we require all feedback, comments, issues or concerns within a defined period of time. It is the client’s responsibility to make sure that all input is provided during this period to enable projects to conclude on time and on budget. Requests for change beyond the end of the defined quality assurance phase will incur additional charges at our standard day rates.

Domain Names

Whilst Revolution Digital cannot guarantee that a particular domain name will be available, we will search for suitable, available alternatives on request. All clients holding a domain must comply with the terms and conditions of the authority responsible for regulating the respective domain.

The authorities responsible for regulating domain registrations charge an annual fee to ensure the domain name is retained by the holder and cannot be registered by someone else. Non-payment of the annual fee will result in the domain name being released as available to other users. Revolution Digital charges a fee for the registration of the domain name for a period of one year or more. This fee includes the fees to the regulatory authorities.

In all circumstances, the holder of the domain name will be responsible for ensuring renewal fees are paid. Revolution Digital will accept no responsibility for the loss of domain names or websites due to a client's failure to pay the required fees. The holder of a domain to be used in any Revolution Digital project must ensure that administrative control of the domain is released from any previous web services provider before any work is undertaken.

Search Engine Optimisation

When search engine optimisation is included in the work schedule, Revolution Digital will undertake to optimise and promote client websites as effectively as possible. However, we cannot guarantee a high position in search engine results.

Copyright

The copyright for all material provided by the client, such as graphics, photographs, logos and copy, will remain with the client. The client will give Revolution Digital the right to publish and use this material for the purpose of website construction. The copyright for all material provided by Revolution Digital, such as graphics, photographs and text, will remain the property of Revolution Digital until such time as payment has been made in full. Revolution Digital will grant the client permission to use this material pending payment. Upon receipt of payment, Revolution Digital will transfer copyright to the client.

Clients must obtain permission for Revolution Digital to use any material which is copyright of a third party. The client will agree to indemnify and hold harmless Revolution Digital from all claims resulting from the client's negligence or failure to obtain permission to use such copyright material.

Payment Terms / Default

Payment in full will be required by bank transfer (we do not accept cheques) within the agreed credit limit on any invoice issued by Revolution Digital (14 days from date of issue unless agreed otherwise). Accounts remaining unpaid 14 days beyond the agreed credit limit will be deemed to be in default until such time as full payment is received. Revolution Digital will at its discretion, disable or remove websites and other files for any client in default of payment. Such disabling or removal of material will not relieve clients of their obligation to pay any outstanding charges. Revolution Digital will charge interest on all late debts according to the Late Payment of Commercial Debt (interest) Act 1988. If an account remains unpaid 28 days beyond the agreed credit limit, then Revolution Digital will commence debt recovery action, as necessary to recover the debt. By engagement of our services the client warrants that they will be held liable for all third party collection costs, legal costs and disbursements which will include all costs incurred by Revolution Digital in recovering the debt.

Termination

Termination of any service provided by Revolution Digital must be requested in writing with a minimum of 7 days notice. If Revolution Digital wishes to terminate a service for any reason we will give 7 days notice of our intention (except breach of UK laws by the website owner).

Legal Restrictions

Revolution Digital reserve the right to refuse to host, maintain, or service any website being used in violation of UK laws. Revolution Digital reserve the right to remove any such material or website without giving reason or cause. However, the client is ultimately legally responsible for the content of their site.

Terms and Conditions

Revolution Digital reserves the right to change the contents of these terms and conditions at any time. This version of our terms and conditions came into force on 1st December 2011. If you have any queries relating to our standard terms and conditions of business, email us at info@revolutionaryhq.com